In 2012, a Dallas property manager of a retail strip shopping center received a complaint call from one of its tenants.

The tenant, a nail salon, told the property manager that its customers were complaining about low-hanging limbs on a tree in the parking lot. It seems the customers were hitting their heads on the low-hanging tree limbs when they tried to park under the tree.

The limbs touched the cars in those parking spots.

The property manager called its landscape maintenance company to remove the low-hanging limbs.

Days went by.

Nothing happened.

The nail salon called the property manager to complain. And again the property manager called the maintenance company to trim the tree.

Again, nothing happened and more time passed.

More calls were made.

Months passed according to the property manager. The nail salon continued to get customer complaints about the tree.

With some frustration, the nail salon started calling the property manager every day.

Anxious that a customer was now getting angry…the property manager contacted PPM and explained the situation.

The property manager knew PPM because PPM maintained the commercial landscape at another location for the property manager.

On a Friday, January 2023 telephone call, a PPM customer requested a bid proposal for an annual landscape maintenance contract for a retail shopping center.

PPM did not have the maintenance contract for this property.

The customer explained that he was required to get three bids and that he had already sent out two requests for proposals and now he wanted a third proposal from PPM.

The customer further explained…with some frustration…that he had been waiting for more than three weeks for those first two requests. One of which, was even from his current landscaper for the retail center.

PPM matter-of-factly said to the customer that PPM’s formal proposal would be in the customer’s email inbox the next day.

Astonished and in some disbelief, the customer said,

“I can’t believe it! How can you do this so quickly?”

PPM responded that the company used sophisticated, proprietary software that it had developed which creates professional proposals with precision at almost lightning speed.

The next morning, PPM emailed a formal proposal…as requested…for the annual landscape contract for the customer’s retail shopping center.

PPM was awarded the contract as well as an installation contract.

On a Friday night in July, a devastating storm with tornadic winds ripped through parts of Dallas.

Within an hour…an estimated 600,000 homes were without power in the withering summer heat of Texas. Old growth mature trees were suddenly uprooted, downing miles of power lines, crashing into buildings or falling into and blocking roadways.

Emergency crews were summoned from neighboring towns and states.

Parts of Dallas were a disaster area.

On Saturday morning after the storm, braving the chaos and destruction, PPM spent the day inspecting all the properties of its customers in the storm area.

In one instance, PPM found one customer property where a very large old tree with a 9-foot diameter had been uprooted and was now leaning precariously on the top corner of a building. PPM immediately called the owner and advised the owner of the gravity of the situation. PPM advised the owner of the danger to the tenants of the rear half of the building.

The next morning, Sunday, before tenants tried to show up for work on Monday, PPM with the owner’s permission sent crews to cut the tree off the building. All this PPM did before the building was damaged and before people went to work!