In 2012, a Dallas property manager of a retail strip shopping center received a complaint call from one of its tenants.

The tenant, a nail salon, told the property manager that its customers were complaining about low-hanging limbs on a tree in the parking lot. It seems the customers were hitting their heads on the low-hanging tree limbs when they tried to park under the tree.

The limbs touched the cars in those parking spots.

The property manager called its landscape maintenance company to remove the low-hanging limbs.

Days went by.

Nothing happened.

The nail salon called the property manager to complain. And again the property manager called the maintenance company to trim the tree.

Again, nothing happened and more time passed.

More calls were made.

Months passed according to the property manager. The nail salon continued to get customer complaints about the tree.

With some frustration, the nail salon started calling the property manager every day.

Anxious that a customer was now getting angry…the property manager contacted PPM and explained the situation.

The property manager knew PPM because PPM maintained the commercial landscape at another location for the property manager.

The property manager asked PPM if there was anything it could do “…to make this daily headache go away?”

On the call, PPM asked the property manager if it could call them back by the end of the day…to which the property manager agreed.

PPM called one of its crews that was working in the area of the retail shopping center and asked the crew to trim the tree. The crew said they would stop by on the way home that day. Which they did.

By the time the crew finished trimming the tree limbs, it was after business hours. PPM called the property manager’s mobile phone after hours and reported that the tree was trimmed. Problem solved. Same day.

“Send me an invoice.” said the very happy property manager.

“No charge. We had a crew in the area.” replied PPM.

Quick access to decision makers, prompt action, and fair prices are the hallmarks of PPM.

The results of PPM’s hallmarks?

A happy property manager.

A Happy Nail Salon.

Service above and beyond.